Chapter 3: eBusiness
1. Disruptive vs. Sustaining Technology
a. Disruptive technology – a new way of doing things that initially does not meet the needs of existing customers
b. Sustaining technology – produces an improved product customers are eager to buy
2. Innovator’s Dilemma – Book by Clayton M. Christensen. Discusses how established companies can take advantage of
disruptive technologies without hindering existing relationships with customers, partners,and stakeholders
3. Evolution of the Internet
a. The Internet began as an emergency military communications system operated by the Department of Defense
b. Gradually the Internet moved from a military pipeline to a communication tool for scientists to businesses
i. Internet
ii. Protocol
4. World Wide Web (WWW) – a global hypertext system that uses the Internet as its transport mechanism
5. Hypertext transport protocol (HTTP) – the Internet standard that supports the exchange of information on the WWW
6. Internets Impact on Information
a. Easy to compile
b. Increased richness
c. Increased reach
d. Improved content
7. Digital divide – when those with access to technology have great advantages over those without access to technology
8. Web 2.0 - a set of economic, social, and technology trends that collectively form the basis for the next generation of the Internet
9. Web mashup - a website or web application that uses content from more than one source to create a completely new service
a. Application programming interface (API) - a set of routines, protocols, and tools for building software applications
b. Mashup editor - WSYIWYGs (What You See Is What You Get) for mashups
10. Web 3.0
a. Transforming the web into a database
b. An evolutionary path to artificial intelligence
c. The realization of sematic web and service- oriented architecture
d. Evolution toward 3D
11. Access Internet Information
a. Intranet – internalized portion of the Internet, protected from outside access, for employees
b. Extranet – an intranet that is available to strategic allies
c. Portal- website that offers a broad array of resources and services
d. Kiosk – publicly accessible computer system that allows interactive information browsing
12. Forms of Internet Service Providers
a. Internet service provider (ISP) –provides individuals and other companies access to the Internet
b. Online service provider (OSP) – offers an extensive array of unique Web services
c. Application service provider (ASP) – offers access over the Internet to systems and related services that would otherwise
have to be located in organizational computers
13. EBusiness
a. Ebusiness – the conducting of business on the Internet including, not only buying and selling, but also serving customers and
collaborating with business partners
b. Ecommerce – the buying and selling of goods and services over the Internet
14. EBusiness model
a. Business-to-Business (B2B)
b. Business-to- Consumer (B2C)
i. EShop
ii. EMall
c. Consumer-to-Business (C2B)
d. Consumer-to-Consumer (C2C)
i. Online auctions
1. Electronic auction (eauction) - sellers and buyers solicit bids and prices are determined dynamically
2. Forward auction - a selling channel to many buyers and the highest bid wins
3. Reverse auction - buyers use to purchase a product or service, selecting the seller with the lowest bid
15. Business types include:
a. Brick-and-mortar business: A business that operates in a physical store without an internet process
b. Pure-play business: A business that operates on the Internet only without a physical presence
c. Click-and-mortar business: A business that operates in a physical store and on the internet.
16. Advantageous EBusiness Areas:
a. Marketing/sales
b. Financial services
c. Procurement
d. Customer service
e. Intermediaries
17. Ebusiness benefits include:
a. Highly accessible
b. Increased customer loyalty
c. Improved information content
d. Increased convenience
e. Increased global reach
f. Decreased cost
18. Ebusiness challenges include:
a. Protecting consumers
b. Leveraging existing systems
c. Increasing liability
d. Providing security
e. Adhering to taxation rules
All Information above compiled from below reference
Gordon, B., & Ducham, P. (2011). Information Systems. New York: McGraw-Hill/Irwin.
a. Disruptive technology – a new way of doing things that initially does not meet the needs of existing customers
b. Sustaining technology – produces an improved product customers are eager to buy
2. Innovator’s Dilemma – Book by Clayton M. Christensen. Discusses how established companies can take advantage of
disruptive technologies without hindering existing relationships with customers, partners,and stakeholders
3. Evolution of the Internet
a. The Internet began as an emergency military communications system operated by the Department of Defense
b. Gradually the Internet moved from a military pipeline to a communication tool for scientists to businesses
i. Internet
ii. Protocol
4. World Wide Web (WWW) – a global hypertext system that uses the Internet as its transport mechanism
5. Hypertext transport protocol (HTTP) – the Internet standard that supports the exchange of information on the WWW
6. Internets Impact on Information
a. Easy to compile
b. Increased richness
c. Increased reach
d. Improved content
7. Digital divide – when those with access to technology have great advantages over those without access to technology
8. Web 2.0 - a set of economic, social, and technology trends that collectively form the basis for the next generation of the Internet
9. Web mashup - a website or web application that uses content from more than one source to create a completely new service
a. Application programming interface (API) - a set of routines, protocols, and tools for building software applications
b. Mashup editor - WSYIWYGs (What You See Is What You Get) for mashups
10. Web 3.0
a. Transforming the web into a database
b. An evolutionary path to artificial intelligence
c. The realization of sematic web and service- oriented architecture
d. Evolution toward 3D
11. Access Internet Information
a. Intranet – internalized portion of the Internet, protected from outside access, for employees
b. Extranet – an intranet that is available to strategic allies
c. Portal- website that offers a broad array of resources and services
d. Kiosk – publicly accessible computer system that allows interactive information browsing
12. Forms of Internet Service Providers
a. Internet service provider (ISP) –provides individuals and other companies access to the Internet
b. Online service provider (OSP) – offers an extensive array of unique Web services
c. Application service provider (ASP) – offers access over the Internet to systems and related services that would otherwise
have to be located in organizational computers
13. EBusiness
a. Ebusiness – the conducting of business on the Internet including, not only buying and selling, but also serving customers and
collaborating with business partners
b. Ecommerce – the buying and selling of goods and services over the Internet
14. EBusiness model
a. Business-to-Business (B2B)
b. Business-to- Consumer (B2C)
i. EShop
ii. EMall
c. Consumer-to-Business (C2B)
d. Consumer-to-Consumer (C2C)
i. Online auctions
1. Electronic auction (eauction) - sellers and buyers solicit bids and prices are determined dynamically
2. Forward auction - a selling channel to many buyers and the highest bid wins
3. Reverse auction - buyers use to purchase a product or service, selecting the seller with the lowest bid
15. Business types include:
a. Brick-and-mortar business: A business that operates in a physical store without an internet process
b. Pure-play business: A business that operates on the Internet only without a physical presence
c. Click-and-mortar business: A business that operates in a physical store and on the internet.
16. Advantageous EBusiness Areas:
a. Marketing/sales
b. Financial services
c. Procurement
d. Customer service
e. Intermediaries
17. Ebusiness benefits include:
a. Highly accessible
b. Increased customer loyalty
c. Improved information content
d. Increased convenience
e. Increased global reach
f. Decreased cost
18. Ebusiness challenges include:
a. Protecting consumers
b. Leveraging existing systems
c. Increasing liability
d. Providing security
e. Adhering to taxation rules
All Information above compiled from below reference
Gordon, B., & Ducham, P. (2011). Information Systems. New York: McGraw-Hill/Irwin.